Improving the Quality of Information System Management in MSMEs Using the COBIT 5 Framework: Preliminary Research

This research aims to create a preliminary research model for information system governance for Micro, Small, and Medium Enterprises (MSMEs), related to how MSMEs that are already superior and MSMEs that are still in the developed cluster make decisions. This research uses the COBIT 5 framework to determine the variables and research stages. The unit of analysis that will be used as the research sample is MSMEs in the Bandung Regency area. The process of photographing the quality of governance for each target, namely Fostered MSMEs and Superior MSMEs, is carried out using the Process Assessment Model (PAM) from COBIT 5. Which is a maturity testing stage based on COBIT 5 principles. This PAM is carried out in stages for each decision-making process carried out by MSMEs. Apart from collecting initial data in the form of interviews and questionnaires with the Integrated Business Services Center for the Bandung Regency Micro, Small and Medium Enterprises Group or they call it PLUT KUMKM and MSMEs in the Bandung Regency Area, this initial research was also carried out by comparing several methods used by previous research related to the topic study. The results of this initial research illustrate that the data processing process for MSMEs in Bandung Regency has been carried out using computer/laptop devices, but for some MSMEs, the data obtained needs to be managed more properly, so that any data produced can become quality data for compiling a superior MSME model. Meanwhile, other MSMEs in Bandung Regency have managed data well, evaluated data and information regularly, and made decisions based on their data. So these two conditions are used as models for how MSMEs that are still being developed and MSMEs that are already superior make decisions based on data. So it is hoped that the results of this research can become best practice for MSMEs to achieve superior quality regarding Decision Support Systems for their businesses.