PenChain: A Blockchain-Based Platform for Penalty-Aware Service Provisioning

Service provisioning is of paramount importance as we are now heading towards a world of integrated services giving rise to the next generation of service ecosystems. The huge number of service offerings that will be available to customers in future scenarios require a novel approach to service registry and discovery that allows customers to choose the offerings that best match their preferences. One way to achieve this is to introduce the provider’s reputation, i.e., a quality indicator of the provisioned service, as an additional search criterion. Now, with blockchain technology in our hands, automated regulation of service-level agreements (SLAs) that capture mutual agreements between all involved parties has regained momentum. In this article, we report on our full-fledged work on the conception, design, and construction of a platform for SLA-minded service provisioning called PenChain. With our work, we demonstrate that penalty-aware SLAs of general services–if represented in machine-readable logic and assisted by distributed ledger technology–are programmatically enforceable. We devise algorithms for ranking services in a search result taking into account the digitized values of the SLAs. We offer two scenario-based evaluations of PenChain in the field of precision agriculture and in the domain of automotive manufacturing. Furthermore, we examine the scalability and data security of PenChain for precision agriculture.