Education Application Usability Assessments: Comparison Between Blackboard and Canvas Based on App Reviews

A Learning Management System, or LMS, is a software that helps educators and students increase and improve their educational involvement and learning. Two excellent examples are Canvas and Blackboard. Different course materials are organized and readily accessible by LMS, which incorporates social learning engagement. This research aims to assess the usability of the two learning management systems, compare the usability of Blackboard and Canvas based on student satisfaction, and calculate the usability scores of the two leaning management tools. Reviews of apps are crucial for understanding user input. To evaluate the usability of software, we analyze app reviews to categorize the usability issues based on prior research in usability engineering. Apps stakeholders are students, teachers, and system administrators. In this study, we investigate the issues with the Blackboard and Canvas mobile apps for education. We group them according to Jacob Neilson's heuristics [14]; ten general guidelines for creating user interfaces. Because they are more comparable to general rules of thumb than precise usability requirements, they are known as “heuristics.” Breaking down app reviews using Natural Language Processing (NLP), also sometimes referred to as text preparation, is an essential process that involves getting text data ready for analysis. Text cleaning is the process of removing noise and unimportant material from text data so that it can be more effectively examined. In fact, the annotator would find it easier to connect the review with the right heuristic [13].