Cinnalyst: A Sales Meeting Analysis System

Analysis of sales meetings is vital in many businesses to obtain insights about clients' needs and evaluate sales representatives' performance. This paper introduces a sales meeting analysis prototype, Cinnalyst, which helps sales managers observe how their employees perform in client meetings. By conducting statistics from meetings in the past, it can reveal many important factors to improve sales efficiency. To automatically analyze the sales meeting content, the proposed system includes three modules: speaking party detection, conversational topic classification, and dialogue act classification. We demonstrate the performance of Cinnalyst in practical cases where users can experience the analyses of conversational topics and dialogue acts in sales meetings. A demonstration video is attached with this paper at https://youtu.be/d7toaexlB0E.