A Blockchain Model in the Hospitality Industry to Increase Traceability and Transparency of Transactions

The hotel industry is a service industry that involves many parties to provide satisfactory service to hotel customers. Customers find it difficult to ensure all the services they receive are worth the money they incur. In the current hospitality system, customers cannot track the food ingredients they consume according to the standards they pay for, hotel customers cannot know hotel facilities, and the security system is supported by quality equipment. The above difficulties can be solved with a transparent supply chain system. Blockchain technology, with its advantages, has the potential to be adopted in the supply chain of hotel products to make it more transparent and easier to track. Supply chain management is greatly aided by blockchain technology, which is a distributed database that permits safe, transparent, and tamper-resistant record keeping from the point of origination of the items to the point of consumption by the hotel guest. We propose a model to transform hotel industry supply chain business processes into transparent and accountable workflows. In addition, an application was developed to enable every stakeholder in the supply chain to contribute to data collection and monitor the status of each stage in the industrial hotel supply chain. The research method is divided into three stages, namely understanding the hotel industry's business processes, model construction, and application prototyping development. The experimental results show several obstacles, ranging from technological readiness to the standardization of systems by hotel stakeholders that support the implementation of blockchain technology.