Finance Industry and the Talent Strategy: Case from Greater Jakarta Area

Considering the moderating influence of gender, this study aims to provide insight into the levels of work stress, work-family conflict, and turnover intention in the banking sector, specifically in major cities like Jakarta, Bogor, Depok, Tangerang, and Bekasi. It aims to investigate the connection between these variables and how gender affects that connection. The participants in this study were selected from various sectors within the finance industry in Indonesia, including B2C and B2B banks, P2P lending, e-wallet, conventional/digital banks, and state-owned or private-owned banks, insurance in Jakarta, Bogor, Depok, Tangerang, and Bekasi area. The data was collected using an online questionnaire distributed to potential participants via email and social media. The methodology used in this study involves evaluating the proposed model with Partial Least Squares Structural Equation Modeling (PLS-SEM). This research revealed that work-related stress and work-family conflict strongly influence the desire to leave. Another conclusion is that gender influences the links between work stress, work-family conflict, and intention to leave. Workplace stress and work-family conflict positively impact females' intentions to leave their jobs. However, only work-family conflict and not work stress significantly affect guys' decision to leave their jobs. The results of this investigation indicate that organizations can reduce turnover intention and enhance employee well-being through stress management programs and work-life balance initiatives. It is important to consider gender differences and implement gender-specific interventions to address male and female employees’ unique needs. By prioritizing these strategies, organizations can create a supportive environment that promotes employee retention and job satisfaction in the finance industry.