Development of Key Performance Indicators in e-Learning Implementation in Higher Education Institutions

Companies or organizations usually use key performance indicators (KPI) as indicators to determine their performance. The company's performance achievements are reflected in the set indicators that will describe the overall performance, as well as higher education institutions can also set key performance indicators, to see their performance achievements. The use of e-learning as a tool to support teaching and learning processes to be more effective and efficient is an example of which performance needs to be measured. This article discusses how the process of developing key performance indicators is carried out through the stages of designing questionnaires and distributing questionnaires to students, data is processed using the method of factor analysis to obtain the main indicators determining performance and the method of regression analysis is also used to build performance models. obtain KPI determinants, and then develop KPI models. The results show that there are indicators of sharing knowledge, managing knowledge, understanding knowledge, and utilization knowledge as performance measurement indicators.