Analysis of Factors Affecting User Intention in Using Near Field Communication (NFC) as a Payment Method in Indonesia

Near Field Communication (NFC) technology has been widely used in mobile payment methods around the world. While this technology continues to develop, the public needs to be aware and ready to adapt to the technology. Based on this matter, researchers in this study aim to evaluate Indonesians' intention to use NFC payment. Supported by prior studies, researchers used an expanded version of the Technology Acceptance Model (TAM) to ascertain the intention of Indonesians to adopt NFC payment. The primary factors derived from TAM were Mobile Ease of Use and Mobile Usefulness. Aside from those two variables, external variables of Consumer Technology Readiness, Technology Availability, Responsiveness, Smartness, and Compatibility were also included in the research model. Researchers distributed 120 questionnaires in April 2023 across Jabodetabek using a convenience sampling technique. In order to prove the hypotheses, this study utilized SEM technique (Structural Equation Model) and SmartPLS. The result showed that Compatibility most influences Mobile Ease of Use, Responsiveness most influences Mobile Usefulness, and Mobile Usefulness most influences Intention to Use NFC Payment.