Framework for e-Readiness Analysis of the Electronic Signatures Implementation in Local Government: A Case Study of Magelang City Government

The use of electronic signatures (e-sign) to replace manual signatures on government service documents plays an important role in supporting digital transformation in government. The Magelang City Government has collaborated with the Electronic Certification Agency to utilize e-sign in its e-government services. However, the implementation of e-sign has not met the expected level due to the 28 agencies, only 4 agencies are implementing e-sign into their services. The absence of a framework as a guideline for the Magelang City government to measure readiness has hindered the identification of the low adoption issues of e-signatures. Research related to the implementation of e-sign by previous researchers has mostly analyzed e-sign acceptance from user perceptions and has not measured organizational readiness in implementing e-sign. Therefore, this study aims to develop a framework that can be used to analyze the e-readiness of e-signature implementation by modifying the STOPE (Strategy Technology organization People Environment) framework and considering the applicable regulations in the local government. The framework will be tested to measure the readiness for e-signature implementation through the collection of questionnaire data. The results of the study show that the proposed framework can be used to analyze the e-readiness of e-sign implementation. Based on the ranking results, it is known that the Magelang City Government is ready to implement e-sign. However, there are still problems that hinder the implementation of e-sign related to e-leadership, future development plans, ICT support, ICT regulations, ICT awareness, ICT qualifications and jobs, and economy.