A Novel Approach for Operational Efficiency Assessment of Electrical Utilities

A novel integrated approach for the assessment of the operational efficiency of the electricity distribution utilities in the Indian policy scenario is proposed and implemented. The parametric and non-parametric techniques are used along with the index number approach. The analysis of operational efficiency and its drivers will give insight to utility managers and policymakers to find out the exact cause of poor performance. Therefore, the policy, operating strategies, alternative strategies, and best practices could be framed and altered