Approach to The Development of a Conceptual Model of a Sociotechnical System Based on Digital Technologies

Data show that only a third of the total volume of IT projects are successful, and that more than 80% of developers of large-scale projects will fail. The main reason for this is the ignorance of the social and human factors at play during the development of the conceptual model of the project. The aim of this article is to present an approach for designing a conceptual model of an information processing system based on digital technologies that respects the paradigms of sociotechnical systems. In order to explore the attitudes of young specialists towards such an approach, a Likert-type five-point survey was implemented, the results of which explained the reasons for possible failures of IT projects. The lessons learned in this work will be useful for customers, investors and project developers.