Design and Implementation of Work Order Acceptance System Based on Microservice Architecture

Professional customer service to solve or circulate corresponding customer problems can not only solve customer problems quickly, improve the service image of the enterprise, but also lay a solid foundation for the future business development of the enterprise. By analyzing the demand of the work order system of the sports lottery customer service call center, a work order processing system based on a microservice architecture is constructed in the article. This article mainly explains and implements the five modules ofincoming call management, outgoing call management, permission management, questionnaire management, and customer management. The system is implemented using software development methods such as the Spring Cloud distributed system framework and Redis. The service deployment methods of cluster services and master-slave serviceswere adopted. The Docker platform technology was used to configure the system's operating environment, and the JMeter stress test tool was used to test the system's high-availability aspects during the test. Strongly expandable work order system. At the same time, the system uses the Word2vec module in Python to construct a short text keyword extraction method, exposes the service API, and registers it with the service registration center for use by the work order acceptance system, improving the agent's tagging of work orders's efficiency.