How Trust in Authority and Trust in Networks Relates to Verification and Sharing Behaviours: COVID-19 Health Information Sharing on WhatsApp

Messaging platforms like WhatsApp are some of the largest contributors to the spread of Covid-19 health misinformation but they also play a critical role in disseminating credible information and reaching populations at scale. This study explores the relationships between verification behaviours and intention to share information to users that report high trust in their personal network and users that report high trust in authoritative sources. The study was conducted as a survey delivered through WhatsApp to users of the WHO HealthAlert chatbot service. An adapted theoretical model from news verification behaviours was used to determine the correlation between the constructs. Due to an excellent response, 5477 usable responses were obtained, so the adapted research model could be tested by means of a Structural Equation Model (SEM) using the partial least squares algorithm on SmartPLS4. The findings suggest significant correlations between the constructs and suggest that participants that have reported high levels of trust in authoritative sources are less likely to share information due to their increased behaviours to verify information.