A Survey on Aspect-based Sentiment Analysis for Online Purchased Product Feedback

Customer review can have a significant impact on the development of a product and the innovations that need to be done in it from time to time. Nowadays, it is really easy to get customer reactions. The organization may examine user opinions that are favorable or unfavorable about the product in the feedback or comments sections of social media and online retail platforms. As the success or failure of a product is directly tied to how well consumers like it, understanding their opinions may help businesses prepare for the future and improve their products. In this research, we explored studies that used aspect-based sentiment analysis to assess user opinions of online sold items. This method employs aspect terms by determining a connection between the terms to analyze the sentiment of the feedback. It means analyzing customer comments and statements about a product and drawing meaning from them. We have discussed articles from the last five years that analyzed the sentiment using Aspect based Sentiment Analysis on social media and e-commerce media.