Design of E-Learning Content to Support Special Order Footwear Production

Knowledge management is a concept for managing existing knowledge so that a company does not lose knowledge. Knowledge is needed when carrying out work activities or developing an organization's or company's business. Some companies need to manage knowledge to support the manufacturing of customized products. This is because companies usually have difficulties in documenting and distributing knowledge in companies, especially regarding the type of Special Order (Customized Product). One effort that can be made to improve the mastery of knowledge is by implementing knowledge management-based e-learning. E-learning can assist organizations in improving knowledge transfer and management of e-learning and documenting knowledge. This research aims to design e-learning content for the special-order production process using the SECI and ADDIE methods. SECI is used in the design stage in ADDIE. The data used was obtained through direct interviews with the company's experts. This research is expected to produce e-learning to assist in studying the production processes that occur in the company. The output of this research is e-learning content which is a best practice for the four main stages of Special-Order shoe production, including patterning, upper making, bottoming, and final assembly.