BOOKEXPRESS: A Web and Mobile Based UV Express Reservation and Booking System with Data Analytics

UV Express is one of the most used modes of public transportation in the Philippines. However, the inconvenience in commuting, such as long queues of passengers at UV Express terminals and extended waiting time for UV Express drivers and passengers, is still present. The Book-Express aims to help UV Express, which operates on a terminal-to-terminal basis, by providing a reservation and booking system through a website and mobile application. The system’s primary functionalities were validated through user acceptance testing using the metrics of functionality, usability, reliability, performance, and supportability. Consequently, the system garnered an overall score for the mobile application of 4.60, which is "Excellent", and an overall score for the website of 4.53, which is "Excellent," as well.