Analysis of Learners’ Sentiments on MOOC Forums using Natural Language Processing Techniques

MOOCs have gained a lot of popularity for past few years. Especially after the outbreak of Coronavirus, everyone is trying to gain some knowledge and skill while being at the comfort of home and making themselves safe. Due to sudden increase in the number of participants on MOOCs there is a need for an automated system to be able to assess the reviews and feedbacks given by the learners and find the sentiments behind their statements. This analysis will help trainers identify their shortcoming and make their courses even better. For sentiments analysis, several approaches may be used. This research aims to provide a system which will perform sentiments analysis on the novel dataset and show the comparison of lexicon-based vs transformer-based sentiment analysis models. For lexicon based, VADER was chosen and for transformer-based, state-of-the-art BERT was chosen. BERT was found to be exceptionally good with an accuracy of 84% and F1-score of 0.64.