Psychological Advisor Chatbot

Chatbots improve a customer relationship by re-sponding to requests faster and meeting their expectations at the same time. In our paper, we investigate the increasing psychological problems, the pressure, and the lack of time for some people due to the rapid development of the IT era. We propose a knowledge-based chatbot that interacts with end users using natural language input. It is trained in advance to detect the user's psychological situation (fear, anger,…) and suggests solutions to overcome this.