Intelligent and Efficient Decision Making for Telecom Processes

The upcoming trend that has been observed over the years is to automate the most repetitive and mundane tasks to reduce waste of labor, eliminate human error and reduce costs. The process is known as ‘Robotic Process Automation’ i.e., ‘RPA’. Now, ‘RPA’ refers to the usage of trending technologies in the form of software bots and program them to automate the most frequent and monotonous tasks. This is done using a very effective process known as Process Mining. This research paper primarily attempts to understand the implementation of ‘RPA’ and process mining specifically in the telecom industry and how they leverage these technologies to improve their costs and process efficiencies. A case study & use case-based approach has been adopted for this research paper wherein use cases within the IT industry have been analyzed w.r.t benefits accrued because of adoption of such technologies. Process Mining is a technique that helps in analyzing and monitoring processes. This works in tandem with ‘RPA’ to automate the process and improve cost and process efficiency. The telecommunication industry deals with heavy volume of operational processes like increasing agility, managing data, and developing new services/models. This study will be useful for the practitioners of these technologies, the IT sector companies and academicians to understand the Grass root application of such technologies.