AI-Powered Student Assistance Chatbot

To address the issues and queries of Class 12 students while joining college, this research study has developed a chatbot to help the students with enrollment process. A chatbot (or chatterbot) is a software technology that performs an online chat discussion and is built leveraging NLP techniques and frameworks in general, rather than allowing a regular dialogue with a real human agent. Here, the bot is developed using BotPress. This study has incorporated NLU into the proposed chatbot so that it can identify the user’s intent and respond appropriately. This chatbot is then deployed into a WordPress Website using Javascript. The plugin used here is the ‘Header and Footer Scripts Plugin’ of WordPress. Depending on the outcomes, the working of the proposed student helper chatbot system is quite remarkable in providing appropriate response to the users. The results indicate that the student helper chatbot is approximately 90.6% accurate in giving responses to users.