Mobile-Based Road Infrastructure Damage Reporting Service Application

Most people in Manado city do not know how to report road damage complaints to the relevant agencies. People in Manado City are waiting for the government to repair the damage. The author also finds that the reporting of complaints that occur in the community is still done manually through letters sent to the relevant agencies. The results that researchers got from respondents said that the problems they often experienced when passing through the streets in Manado City were potholes, sandy roads, bumpy roads because they were uneven, and so on. Based on the problems experienced and what respondents filled out in the questionnaire, public complaints about infrastructure and roads have not been conveyed properly so that people still do not know who to complain to. Based on these problems, create a mobile-based application that can be used by the community to help report road damage and other road infrastructure so that this application is able to become a communication bridge between the community and the government in dealing with existing road damage in Manado City. In this study, the researcher used the AGILE SCRUM method as a framework in the research process. We build front-end applications using the JavaScript programming language and using the React-Native framework on a mobile application and using the ReactJs framework on the website application and for the backend we use Nodejs, for the database we use MongoDB.