Evaluation and User Interface Design Recommendation Using User Centered Design Method in Finpay Money Application

Amid rapid economic growth and development, people create various technologies to facilitate all related activities. One of those is E-money. E-money is a digital platform that supports transactions digitally using the internet. One of the e-money applications in Indonesia is Finpay Money which is a brand product of PT. Finnet Indonesia. Among the advantages, this application has several comments on Playstore in 2021, such as impractical applications, difficulty in upgrading premium accounts, and buttons that could not be clicked. Based on those comments, the Finpay Money rating is quite low (3.1 out of 5). From a survey conducted on 20 respondents using the system usability scale (SUS) method on the Finpay Money application, the score was 54.25 and entered the F predicate. The assessment shows the application is ineffective, inefficient, and unsatisfying to the user and motivates researchers to provide design recommendations for this application and review the design. The research applied the User-Centered Design (UCD) method for design recommendation. Afterward, the created design will be re-rated to view customer satisfaction. Customer satisfaction was obtained using the SUS method. Based on the result from 20 respondents, the rate of satisfaction was 86.75/100. The score signifies the redesign of Finpay Money classified in grade B with an excellent adjective rating (usability) and acceptable for the user. This result concluded the Finpay Money application is acceptable to users and follows user needs.