IT Capabilities Analysis Towards the Organization Performance in the Virtual Organization: A Case Study of ABC Multifinance Company in Indonesia

ABC is a multinational multi-finance company that developed various systems to connect with customers, partners, and employees throughout Indonesia. ABC Company utilized IT Capabilities to conduct business processes and gain an advantage over the competitors. This study aims to assess how the relationship between IT capabilities towards the organization performance in virtual organization using a qualitative method approach that analyzed from transcript file of the interview result. This study used three levels of virtual organization contains intra-organizational, inter-organizational, and extra-organizational. This study found that IT capabilities measured by IT business partnerships, external IT linkages, IT business process integration, IT management, IT infrastructure, and IT in internal communications had a positive effect towards the organization performance and support virtual organization in intra-organizational, inter-organizational, and extra-organizational level.