Acceptance Rate Analysis of Internal Management Operational Application on PT. Sigma Cipta Caraka Using Technology Acceptance Model (TAM)

The use of internal office applications is increasingly being applied by companies to facilitate employees' work. One of them is PT. Sigma Cipta Caraka (Telkomsigma) uses the Operational Management application to record and report the daily activity of the services offered. This research goal is to measure user experience on the acceptance of applications by employees where there are still some troubles regarding the use or flow that is not efficient. The researcher uses the TAM (Technology Acceptance Model) method, which aims to explain the influence of factors on the acceptance of an application or system. The research was conducted by distributing questionnaires to 29 employees who had used internal operational management applications. The result of the questionnaires will be processed using SmartPLS. The result showed that the value of R square on perceived usefulness was 0.350, perceived ease of use was 0.396, attitude toward using 0,641, intention to use was 0.554, and actual usage was 0.554. for the value of F square of attitude toward using on intention to use has a value of 1.313, compatibility towards perceived usefulness of 0.492, compatibility towards perceived usefulness 0.654, complexity toward perceived ease of use 0.059, complexity towards perceived ease of use 0.003, intention to use toward actual usage 1.244, perceived usefulness towards attitude toward using 0.528, and perceived ease of use against attitude toward using 0.289.