User Experience Analysis Using Usability Testing on Library and Knowledge Center BINUS University with SmartPLS

In the current era of information technology development, libraries, which are mandatory facilities at universities, are required to be able to transform into digital libraries. BINUS University with its library (LKC BINUS) has participated in digital library transformation, but the results of observations and interviews with LKC BINUS found various problems in the LKC BINUS web application, including log-in issues, too much information on the homepage, errors when searching for content, and the lack of content previews such as a book. This research is expected to increase the use value of LKC BINUS both with a friendlier user interface and a better overall user experience. The method used is Usability Testing by distributing questionnaires to 60 BINUS Online Learning students as respondents whose data will be processed using SmartPLS. Based on the Construct Reliability and Validity test, the Composite Reliability section, the Satisfaction variable has a value of 0.964. From this value can be concluded that LKC BINUS has excess content and features that make too high satisfaction for its users. The recommendation for the new design improvement has focused on simplifying the homepage section by moving some feature components into feature groups such as “About Us” and creating a web footer for contact reference.