A Mixed-Methods Study of Low-Code Development Platforms: Drivers of Digital Innovation in SMEs

In the wake of the COVID-19 pandemic, small and medium-sized companies (SMEs) have intensified their digitalisation initiatives. However, in many cases these measures only include enabling remote work. The lack of IT skills or expertise is often a strong barrier for pursuing a holistic digital strategy. In this context, Low-Code Development Platforms (LCDP) are seen as a forward-looking technology that facilitates the rapid and agile development of software applications. Accordingly, low-code programming is designed to empower non-programmers to create digital innovations by developing customized business applications in their own departments. Gartner predicts that by 2024, 65 % of all companies will be developing their applications in a LCDP. But will this be true? We investigate the gap between hype and reality. Our research results show that a more in-depth investigation of low-code concepts is needed to conclusively clarify key issues such as data protection or vendor lock-in.