Assessment and Monitoring Project Management Quality Based on the Entropy Approach

The article proposes to evaluate and monitor the project management processes quality based on the entropy concept of management. Accordingly, the indicator of the project management processes quality is the information project entropy, which meaningfully reflects the “confidence” of the project team in certain project results. A management quality identification scale is proposed, which is set by the relevant experimental studies of the various project's entropy level. The “entropy index” is introduced as an indicator of the project entropy level. This index is a tool for monitoring the entropy and quality of project management processes throughout the life cycle. Three basic dynamics of the project informational entropy are considered, including the “ideal” one, which implies a uniform decrease in entropy as the project is implemented. A comparison of the actual entropy of the project and the ideal one is offered in the form of an appropriate index, the values of which make it possible to identify the quality of management within the project life cycle. The proposed method is demonstrated in a specific example. The practical use of this method allows to identify the critical state of project management processes to timely prevent the negative impact on the project success.