International electronic government approaches

The most apparent proof of changes in the public sector because of modern information and communication technologies are electronic services like general online information procurement or various inquiry possibilities which are made available to citizens by administrative authorities and political institutions. Electronic government causes an improvement in the relationship between administration, citizens and business. It includes all governmental measures at administrative levels (union, states and local governments) for qualitative improvements in citizens' different spheres of life and for the optimization of business processes within the administration. Possible interaction partners in the area of electronic government are government, citizens/customers and businesses.