Social Media in Business Intelligence as a Solution Toward Social Problems: A Systematic Literature Review

Business intelligence has been a growing concept and method that businesses have used since its development in 1989. The point of using business intelligence is to provide businesses with strategies and technologies used by enterprises to improve decision-making and the company's overall workflow. BI technologies can be used for reporting, analytics, dashboard creation, data mining, benchmarking, etc. In this paper, the author will show different implementations of using social media with the technology of BI to show the different usage of earning data from social media by using data mining to be implemented in day to day basis usage like healthcare, urban planning, social welfare and etc. the process of data mining itself is a process of acquiring and analysing information through big data that are present in social media and to easily help users that would be using data the information can be visualized into dashboards or become the basis of benchmarking for different usages. The author's goal in doing this research is to analyse how social media in BI can create a solution for social problems. The author uses a systematic literature review in the study.