Project Management SaaS Feature Framework for MSMEs in Indonesia

Around 95 percent of Indonesia's total workforce are being employed by micro and small and medium enterprises (MSMEs) and cover around 99 percent of existing business enterprises in Indonesia, and many of them are managing projects for their business but lack on the usage of the appropriate tool for managing projects. The research described in this paper was undertaken in a MSME company in Indonesia, specialized in offering event management. Along with the observation and interviews to the MSME company, literature review is also done in the area of project management, SaaS and MSMEs to identify on the mandatory features of project management tool that are needed to sustain a project successfully The main goal of the research is to develop a feature list or framework for project management SaaS tools to improve the performance of the company. The research result can be used by other MSMEs in Indonesia as a guideline when selecting the right Project Management SaaS tools which fit for their company.