The Effect of Non-face-to-face Collaboration System Quality on Business Performance

As the COVID-19 pandemic persists, companies are rapidly shifting to non-face-to-face work by expanding telecommuting and introducing platforms tailored to the non-face-to-face work environments. Therefore, this study was intended to verify the effects of non-face-to-face collaboration system quality on work efficiency and business performance. To that end, a questionnaire survey was conducted with project team members who had work experience using a non-face-to-face collaboration system, and empirical analysis was conducted through statistical analysis of the collected data. The results of the study indicated that the quality of non-face-to-face collaboration systems had positive effects on work efficiency and business performance. In addition, it was shown that work efficiency positively affects business performance. Consequently, it was identified that non-face-to-face collaboration systems play an important role in improving work efficiency and ultimately improving business performance. The foregoing suggests that in the trend of emphasizing efficient utilization of non-face-to-face collaboration systems increasing worldwide, the construction of a non-face-to-face collaboration system that reflected work efficiency first can enhance the competitiveness of firms and improve management.