The Benefits of Digital Transformation addressing the Hindrances and Challenges of e-Government Services in South Africa: A Scoping Review

The objective of this paper is to provide insight into how the successful implementation of Digital Transformation (DT) can help address the challenges and hindrances in South Africa’s e-Government. It is essential to aid South Africa’s seamless transition to e-Government. A scoping review was conducted to identify how the benefits of digital transformation can be aligned with addressing the hindrances and challenges of e-Government services in South Africa. A study was also conducted at 12 prioritised South African government departments through expert interviews to identify hindrances in implementing e-Government services. The study found that the main hindrances to e-Government were the lack of governance between departments, the integration of legacy systems, insufficient funding for e-Government projects, and various systems and applications across government. The paper recommends that the government should consider factors hindering the implementation of e-Government from realising the benefits of DT.