A Survey of Emergencies Management Systems in Smart Cities

The rapid urbanization process in the last century has deeply changed the way we live and interact with each other. As most people now live in urban areas, cities are experiencing growing demands for more efficient and sustainable public services that may improve the perceived quality of life, specially with the anticipated impacts of climatic changes. In this already complex scenario with increasingly overcrowded urban areas, different types of emergency situations may happen anywhere and anytime, with unpredictable costs in human lives and economic losses. In order to cope with unexpected and potentially dangerous emergencies, smart cities initiatives have been developed in different cities, addressing multiple aspects of emergencies detection, alerting, and mitigation. In this context, this article surveys recent smart city solutions for crisis management, proposing definitions for emergencies-oriented systems and classifying them according to the employed technologies and provided services. Additionally, recent developments in the domains of Internet of Things, Artificial Intelligence and Big Data are also highlighted when associated to the management of urban emergencies, potentially paving the way for new developments while classifying and organizing them according to different criteria. Finally, open research challenges will be identified, indicating promising trends and research directions for the coming years.