A study on the effect of Technological Innovation on Outsourcing in the Hotel Housekeeping Department

The hotel industry is continuously growing with the help of new technology being brought to operations. Technology is being introduced into each and every corner of a hotel. Technological innovation has aggravated the problem to locate competent workers than ever before. As a result, firms have begun to turn to outsourcing in order to gain access to a bigger talent pool. The housekeeping department is not an exception. Housekeeping is one such department which involves lots of laborious work and tasks which shall be automated to increase effectiveness, the trends of technology are positively impacting the hotel including the housekeeping department. The current study investigates the impact of technology adoption on the housekeeping department in relationship with the outsourcing of housekeeping services. The relation between outsourcing and housekeeping is assessed under the research. Quantitative approach has been adopted to analyze the data through questionnaire survey from hotel managers in the housekeeping department. The major findings of the study include the various benefits derived through application of technology with the help of outsourcing on the hotel housekeeping department. The trends in technology and their significance on the outsourcing of housekeeping services are highlighted in the study. Innovation due to technology have benefited the outsourcing application as well as the effectiveness of outsourcing is increased.