Optimal Policy for Controlling Two-Server Queueing Systems with Jockeying

This paper studies the optimal policy for joint control of admission, routing, service, and jockeying in a queueing system consisting of two exponential servers in parallel. Jobs arrive according to a Poisson process. Upon each arrival, an admission/routing decision is made, and the accepted job is routed to one of the two servers with each being associated with a queue. After each service completion, the servers have an option of serving a job from its own queue, serving a jockeying job from another queue, or staying idle. The system performance is inclusive of the revenues from accepted jobs, the costs of holding jobs in queues, the service costs and the job jockeying costs. To maximize the total expected discounted return, we formulate a Markov decision process (MDP) model for this system. The value iteration method is employed to characterize the optimal policy as a hedging point policy. Numerical studies verify the structure of the hedging point policy which is convenient for implementing control actions in practice.