Channel Treatment for Internet Addiction with Puskesmas Application: Design Approach with Usability Heuristics

Developed since 1968, Puskesmas is the most important healthcare facility and is at the forefront of providing basic healthcare services at the community level. Basically, its role is very important and should be one of the keys to Indonesia’s success in improving the health and nutritional status of the community. Meanwhile, Internet addiction become potential threat to the community that might be more dangerous compare to drug and sex addiction in term of social consequences. This study offer the integrated solution through usability heuristics design for the purpose of redesigning current apps after the identification of business process in several Puskesmas in the Bandung. It also want to increase the quality of service in order to provide proper communication between health workers and patients. In evaluation phase, the 4 criteria was used to generate sketches in relation to contextual settings. Then, the mockups will be assessed with 12 transaction features to ensure the readiness of its financial management before the application launching.