Dynamic Service Innovation Capabilities in the Digital Age: An Integrated Research Framework and Key Research Questions

The dynamic capability view (DCV) has been developed and considered one of the most promising approaches to research service innovation (SI) and the competitive advantage of firms. Extending on the existing works of service innovation and DCV, this paper proposed an integrated model of dynamic service innovation capabilities (DSICs). More specifically, the research framework is created by consolidating earlier works on DCV and SI. And this theoretical model incorporated both antecedents and consequents of DSICs. It also presents broad insights on the environmental factors as the contingency effect.