A Review of E-Logistics Model From Consumer Satisfaction and Information Technology Perspective

The worldwide logistics company is beginning to shift from the traditional logistics business model into the E-Logistics business model that benefits digitalization and Information Communication Technology. The implementation of e-logistics can be cost-effective in planning, booking, management, billing, route planning, and track and trace area. For the successful implementation of e-logistics, a success factor of E-logistics needs to be studied to reach efficient and effective E-Logistics implementation. The purpose of this study is to identify the driving factor in e-logistics from a consumer and information technology perspective and propose an e-logistics conceptual model from the consumer and information technology perspective. This study uses a Systematic Literature Review and identifies driving factors of e-logistics: Low Distribution Charges, Low Transit Time, Effective Information Flow, Higher Business Safety, Faster Order Fulfillment, E-Payment, E-Traceability, E-Procurement, E-Collaboration, Website Design, Consumer Satisfaction, and Information Technology. This study also proposed the conceptual model.