Enterprise Social Media to Support Collaboration and Knowledge Sharing in Organization

The COVID-19 outbreak has changed the way organizations work. Now employees can work remotely from anywhere and it is predicted to stay that way even after the pandemic has been overcome. Problems arise regarding the effective media for collaboration and knowledge sharing, as much as possible without losing employee engagement. Enterprise social media (ESM) offers a solution for that problem, as it is a social media that implement only for internal use and is open to all organization members. To avoid misleading implementation, organizations must understand in advance what factors affect successful ESM implementation, and also what platforms are widely used out there. This study aims to identify determinants and platforms used in the implementation of ESM in organizations. To support future research, this study also tries to identify what future works are suggested by researchers. The methodology applied in this systematic literature review uses the Kitchenham approach, with an exploration of related research published in five database sources during 2016–2021. From the data extraction of 60 final article selection results, it is found that the most mentioned determinant is clearly defined rules, manager support, fit with actual business needs, and individual motivation. For ESM platforms, Yammer is the platform that is widely used out there. Aside from expanding the research scope and adding variables, many researchers suggested carrying out longitudinal studies and multiple method data collections for future works. Overview of ESM research is also discussed.