Exploring Usability Dimension of Smart Regency Service with Indonesian Adaptation of The System Usability Scale (SUS) and User Experience Questionnaire (UEQ)

Given that Indonesia has four times the number of districts as towns, regency creation needs serious attention. However, few studies look at the life of regencies from the standpoint of ICT utility governance. This study aims to explore and test the dimensions of usability in Smart Regency Mobile-Apps application services. The application being tested is Sumekar Online, a Smart Regency Mobile-Apps service application used in Sumenep Regency. The testing process was carried out by 10 participants, including testing using the System Usability Scale (SUS) and User Experience Questionnaire (UEQ), adapted to the Indonesian context. The test results with SUS show that mobile-based applications get a score of 77.75, which means that the Acceptability Range category is "Acceptable," the Grade Scale category is "C,"; and the Adjective Rating category is "Good". Meanwhile, the evaluation results with UEQ get a value of 1.35 with details of attractiveness is 0.96, clarity is 0.72, novelty is 0.3, stimulation is 0.62, accuracy is 0.75, and efficiency is 0.85. This study contributes by providing suggestions and recommendations so developers and policymakers pay better attention to influencing the usability dimensions of Smart Regency Mobile-Apps services.