Chatbots and Conversational Agents in Mental Health: A Literature Review

In this study, we looked at chatbots, conversational agents, technologies for creating conversational agents, perspectives, and ethical issues in this direction. Also examples of therapy that are used by psychologists, psychotherapists, and the prospects of using them in a chatbot are explored in this review. As a result of the review, we considered the chatbot concepts for ourselves and identified technologies and methods for further development of the chatbot for mental health. We came to the conclusion to develop a chatbot for psychological help with the use of cognitive behavioral therapy. As a result of the study, we conclude that chatbots are really able to provide effective psychological assistance and reduce depression and anxiety in people.