Communication Amid COVID-19 and Its Impact on Project Management Effectiveness: A Case Study from Jordan

Project management is vital to the success of enterprises and organizations, regardless of their business size and no matter the context of a project. Therefore, it is crucial to ensure the effectiveness of this process at all times. However, this is very challenging due to the ever-developing nature of this field. Currently, and during the time of the COVID-19 crisis, a sudden shift to remote working has been enforced by many organizations all over the world. This new situation has raised concerns over the ability of organizations to operate at least at the same levels seen before the pandemic. Moreover, this unprecedented transition in working patterns has increased the levels of uncertainty in different areas, one out of which is communication. Where miscommunication or failure to communicate is considered as one of the greatest threats to a project's success. For this reason, in this research, we studied the impact of remote working on communication effectiveness and explored its impact as well on the project management process. The study was based on the feedback got from project stakeholders working in various sectors in Jordan and who were part of running projects during the pandemic. The results show that communication effectiveness was negatively impacted amid the crisis, which in turn affected some determinants of project success.