A Model for the Organization of Adaptive Dialogue Interaction “Man-Computer” Taking into Account the Requirements of Reliability and Efficiency

Problems of ensuring the reliable and efficient functioning of dialogue automated systems are considered. The necessity of special attention to the so-called “human factor” is shown. A meaningful analysis of the mechanisms of adaptation of the dialogue system to the human operator is carried out. An approach to the construction of a dialogue model as a process of changing the states of the “human-computer” system is proposed. It is proposed to formalize the problem of adaptive dialogue control in the form of an optimization problem using semi-Markov decision-making processes. The advantage of the proposed approach is the reduction of the problem to a linear programming problem, which is easily implemented in the construction of real dialogue control systems. The approbation in the systems of e-business, technological process management, e-learning has proved the constructiveness of the approach.