Factors That Discourage Knowledge Management Practices In The Malaysian Public Sector Using Rasch Model

Knowledge management (KM) is the strategy for determining, organizing, retaining, and sharing an organisation's employees' knowledge and experience. The primary goal of KM is to promote organisational efficiency while simultaneously storing knowledge. The significance of KM grows year after year. As the KM platform becomes more competitive, it's necessary to identify the most recent KM problems in terms of practices. As a result, one of the best ways to stay up with this KM trend is to build a smarter, more regulated organisation with appropriate evaluation criteria based on the problems that have been identified. Many public sectors continue to have trouble in effectively carrying out KM practices when compared to the private sector. The primary goal of this study was to elicit perspectives from IT practitioners, such as the employees, to identify the discourage factors driving the current KM practices collectively in the public sector of Malaysia. This study used hybrid approaches, such as a quantitative approach, and delivered a total of 272 questionnaires to IT practitioners in public organisations. A qualitative approach was also used to gather an opinion from the IT practitioners to certain KM operations in the organisation. A total of 256 returned responses were examined using the Rasch Measurement Model. The current study's findings revealed that KPA People were not encouraged in terms of Human Resources, followed by KPA Technology with a lack of use of IT tools, on the other hand, information sharing, and knowledge dissemination in terms of KPA Processes need specific attention, and finally, in terms of KPA Strategy, monitoring of KM activities, and employee skill retention discourage the overall KM practices in the organisation.