The Influence of UI UX Design to Number of Users Between ‘Line’ and ‘Whatsapp’

In this modern era, many applications have been used to communicate long distances, both for telephone and chat. UI / UX design in applications affects users, as most of the younger generation prefers an attractive, innovative, and many-choice design, while most of the older generation prefers a simple design appearance. In this research, we discuss the effect of UI / UX design on the number of uses between the LINE and Whatsapp applications. Then we conducted a survey with short questions using Google Forms, where 44 respondents participated in our research, 34 (77.3%) respondents out of 44 respondents used Whatsapp more often. Of 34 respondents, 23 (67.6%) of respondents chose a score of 5 which stated that the WhatsApp application was easy to learn and easy to use, 20 (58.8%) respondents were comfortable using the WhatsApp application by choosing a score of 5, 21 (61.8%) respondents did not experience difficulties in using the features on the Whatsapp application by choosing a score of 1 (not confusing), 14 (41.2%) respondents like the appearance and color selection on the Whatsapp application with a score range of 4–5. The results of the survey show that a good UI / UX design has an effect that can increase the number of users of the application.