Strengthening the Benefit of PPID-UM Website Development and Innovation through Leadership Intervention

Based on the results of the monitoring and evaluation by the Central Information Commission, UM is a public body that won the “informative” category in 2020. From various aspects assessed, innovation is one of the main indicators set by KIP. This study aimed to describe PPID website development and innovation and its benefits for UM as public bodies and users of UM's information and documentation services. This research was approached quantitatively and qualitatively. Quantitatively, this research used the R&D method to develop and innovate the PPID website to make it more effective and efficient. Meanwhile, a qualitative approach was used to uncover and describe the phenomenon of a leadership intervention on the PPID website benefits. The results showed: 1) the website development and innovation that focused on its performance, e-PPID, e-report, online statistics integration, COVID-19 services, and the Covid 19 Help Desk, impacted the website to run very effectively and efficiently; 2) the PPID website development and innovation increased the benefits of the PPID website to the community; 3) Leadership intervention is a critical factor for efforts to develop, innovate, and make maximum use of the website.