AHP Method for Selecting Emergency Care Key Performance Indicators

The main goal of our study is the ordering of performance criteria and the evaluations of the performance of an Emergency Department (ED). More precisely, this paper deals with the problem of decision-making in the selection of the most important KPIs that have significant contribution when many conflicting criteria exist using the Analytic Hierarchy Process (AHP) method. The application of AHP method in solving multiple criteria decision making is illustrated by our concrete case of the emergency department in Farhat Hached hospital, using Expert Choice (EC) software, which is based on the AHP method. The finally obtained results were analyzed.