Business Process Design of the Proposed PCR Examination at the PCR Laboratory of Pertamina Balikpapan Hospital Using the Business Process Improvement (BPI) Method

Starting from the start of the COVID-19 pandemic until October 15, 2020, the number of confirmed cases of COVID-19 that occurred in Balikpapan reached 3489 cases. This case is one of the highest cases in East Kalimantan and has been a red zone several times. At that time, the first PCR Laboratory in East Kalimantan was at Pertamina Balikpapan Hospital. Starting from May to September, the number of patients performing PCR examinations at the PCR Laboratory of Pertamina Balikpapan Hospital has increased significantly every month. However, there are problems in this PCR Laboratory which cause the long time to complete the whole process. These problems are caused by limited human resources, technologies, and facilities and are not used optimally. Therefore, it is necessary to improve the PCR examination business process using the Business Process Improvement (BPI) method by analyzing each sub-process contained in the business process using streamlining tools. By using this method, the company can also find out the company's performance which can be seen from the efficiency of the cycle time in its business processes. Based on the research that has been done, the total cycle time in the existing business process is 1810 minutes with a cycle time efficiency level of 61.66%. After designing improvements to the existing business processes, the total cycle time for the proposed business process is 792 minutes with a cycle time efficiency level that increased to 80.30%. This improvement shows that the proposed business process can be carried out more quickly and more efficiently.