A Study on Mitigating the Communication and Coordination Challenges During Requirements Change Management in Global Software Development

Global Software Development (GSD) is widely used by software development organizations to ensure the development of a cost-effective software product. GSD has now become a common engineering practice adopted by a significant number of multinational software development organizations, and even individuals (freelancers) are seeking numerous benefits including low development cost, highly skilled workers, and access to better development ideas. However, communication and coordination challenges remain a prominent research issue in the GSD context, while performing different project-related activities especially for Requirements Change Management (RCM). As a result, improper communication and coordination during RCM require additional time, cost, and development resources. Thus, it is of vital importance to ensure proper communication and coordination before initiating a software project. Inspired by this, current work aims at exploring and mitigating the communication and coordination challenges during RCM in the GSD context. To accomplish the targeted research objective, we performed a tertiary study to provide a landscape of the challenges that occurred during RCM in the context of GSD. Based on the performed study, we found 62 communication and 14 coordination challenges. In total, 107 mitigation strategies are explored and reported that effectively address the categorized sub-challenges of communication and coordination. Moreover, we proposed a conceptual model useful to address the communication and coordination challenges for the RCM process in GSD. Furthermore, we consulted the domain experts for the validation of the proposed conceptual model. Based on the promising results, we believe that this work supports the project managers in managing the cost and time-related issues in the GSD context. Consequently, the proposed conceptual model would help in optimally utilizing the scared software development resources.