Smart Airports - Developing Demand Side System Services

Airports worldwide are evolving rapidly towards the Smart Airport concept, which brings many benefits to all stakeholders including passengers. The paper designs a new Smart Airport Service Layers Architecture (SASLA) that significantly supports the Airport 4.0 class of the current four-level classification methodology of airports. Demand Side System Services (DSSS) as a new essential idea delivered in this paper stand at the top of the Smart Airport Service Layers and make Airports 4.0 capable to negotiate with other smart components to provide new kind of services with benefits to all stakeholders. Multi-Agent Systems (MAS) were identified as an appropriate instrument for services prioritization.